Oliv. Mounts Returns Policy

Refund Policy

You may return a product purchased from Oliv. Mounts for a full refund (less the original shipping costs) if returned within 30 days of purchase. To request a refund, please contact our returns department by email or telephone to obtain an RMA number. To receive a refund, all parts must meet our requirements as explained in our Terms & Conditions below.

 

Exchange Policy

We do not offer merchandise exchanges. To get the items you want as quickly as possible, please contact our Returns Department for an RMA number to return your current parts for a refund. If these parts meet the return requirements, a refund will be issued once the part is received. A new order will need to be placed for the part/s required.

 

Requirements

You MUST obtain a RMA Number (Return Merchandise Authorization Number) either by e-mail at support@olivmounts.com or by phone at +852 5804 4653 or +1 877 377 6470.

 

Terms & Conditions

No products shipped hereunder may be returned without Oliv. Mounts prior approval. To return a product, buyer must obtain a RMA# (Return Merchandise Authorization Number). All returns must be made within thirty (30) days of the invoice date and include proof of purchase. The product must be in undamaged and unused condition. We reserve the right to withhold a refund if we deem the product as damaged/used. In some cases, a restocking fee may be applied. A copy of your original order or invoice must accompany a return. ALL COMPONENTS PERTAINING TO THE ORIGINAL PART MUST BE RETURNED.

Packing and Sending Your Return

Please follow these 5 easy steps when returning a product:

  1. Pack the items and all components in a secure box.
  2. Write your RMA# on the outside of the box.
  3. Include a copy of one of the following: original order or invoice.
  4.  Select a shipping carrier that can provide you with a tracking number and note the date you shipped the package. You are responsible for the return until it has been received at our facilities. The tracking number and proof of delivery is vital for you if we have not received the returned package.
  5. Send the package to the address you where given with the RMA number


Your return will be processed within 10-15 business days from receipt of the return. You will be notified via email when the return has been processed and either the replacement has been shipped or the refund has been processed.